Rebat99 believes that gambling should always be an enjoyable, controlled form of entertainment — never a source of financial stress or emotional harm. This page explains the tools, resources, and policies we have in place to support every player on our platform.
Rebat99 was built for Malaysian players who enjoy online casino games, live football betting, EPL markets, and sports wagering as a leisure activity. We take great pride in offering a world-class gaming experience — and that pride extends to taking responsible gambling seriously, not just as a compliance checkbox, but as a genuine part of how we operate.
The vast majority of our players gamble without any issues. But we know that for a small number of people, gambling can become problematic — and when that happens, fast access to the right tools can make a real difference. That is why we have built our responsible gambling infrastructure to be accessible at all times, not buried in account settings or behind a support ticket.
Rebat99 enforces a strict 21+ minimum age requirement for all registered accounts. We conduct identity and age verification during KYC, and we actively monitor account activity for patterns that may indicate problem gambling behaviours. Where our responsible gambling team identifies a concern, we will reach out proactively — even if you have not flagged an issue yourself.
Play your way. Set your limits. Know when to step back. Rebat99 supports you at every stage.
Every Rebat99 player — regardless of tier or account standing — has full access to these tools at any time. They are designed to put you in control of your gambling activity.
Problem gambling does not always announce itself clearly. It often develops gradually, with individual sessions that seem harmless becoming a pattern that is difficult to step back from. The warning signs below are drawn from widely recognised clinical and peer-reviewed research on disordered gambling behaviour.
If any of the signs on this list resonate with you — even partially — it is worth having an honest conversation with yourself, and possibly with a support professional. Identifying the issue early is always easier than addressing it after significant harm has occurred.
Identifying with one or more of these signs does not automatically mean you have a gambling problem — but it is a signal worth taking seriously. Rebat99's support team is available 24/7 if you want to discuss your options without judgment.
Using funds set aside for rent, utilities, groceries, or other essential expenses to gamble — or borrowing money specifically to continue gambling.
Feeling a compulsion to bet more after a losing session in order to "win back" what was lost, leading to increasingly large wagers or extended session lengths.
Thinking about gambling frequently throughout the day — planning the next session, reliving past wins, or finding it difficult to focus on other activities.
Hiding the amount of time or money spent gambling from family members, partners, or close friends — feeling the need to be secretive about your activity.
Using gambling as a way to cope with anxiety, depression, loneliness, or everyday stress — where winning feels like relief rather than enjoyment.
Making genuine attempts to cut back on gambling or stop entirely, but finding yourself returning despite the intention to quit.
Neglecting personal relationships, professional responsibilities, or studies as a result of gambling activity — or experiencing conflict with others about your gambling habits.
The following questions are adapted from widely used responsible gambling self-assessment frameworks. Reflect honestly on each question. There are no right or wrong answers — only honest ones.
Setting your deposit and loss limits on Rebat99 takes less than two minutes. We have deliberately made the process as straightforward as possible because we want players to use these tools — not to feel like they are too much effort to set up.
For self-exclusion requests, which require a conversation with our support team to ensure you receive the right level of care, contact us via live chat or email. Self-exclusion takes effect immediately upon confirmation.
Reducing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 24-hour waiting period to protect against impulsive decisions during a session.
Access your account from any device — desktop browser, mobile browser, or the Rebat99 mobile site — using your registered username and password.
Click or tap your profile icon in the top-right corner and select "Account Settings" from the dropdown menu.
Within Account Settings, find the "Responsible Gambling" tab. This is where all player protection tools are consolidated — deposit limits, loss limits, session reminders, and cool-off periods.
Select the type of limit (deposit, loss, or session time reminder), choose the time period (daily, weekly, or monthly), and enter your desired limit amount in MYR / RM.
Review your selection and click "Save Limit". Your limit takes effect immediately. You will receive a confirmation to your registered email address for your records.
Reach our support team via the live chat widget on any page of the platform, or by emailing [email protected]. State clearly that you are requesting self-exclusion and your preferred duration.
Self-exclusion is processed immediately upon confirmation. Your account will be suspended from all wagering activity for the duration you have chosen. You will not receive marketing communications during the exclusion period.
The following organisations provide confidential, professional support to individuals affected by problem gambling. Rebat99 is not affiliated with any of these organisations — these are independent resources that we mention in the interest of player welfare.
Rebat99 is not affiliated with any of the external organisations listed above. Contact information and service details are provided as a public welfare resource and may be subject to change. Please verify current details directly with the relevant organisation.
Beyond the tools available to individual players, Rebat99 operates a set of platform-wide responsible gambling standards built into how we run our business.
Rebat99 is designed to be enjoyed. Set your limits, use the tools available to you, and play comfortably knowing that our platform is built with your wellbeing in mind alongside the entertainment. For any responsible gambling concern, our team is available 24/7.