Rebat99 FAQ — Everything You Need to Know

Rebat99 requires all players to complete KYC before withdrawals are processed. You will need to submit a clear copy of a valid government-issued photo ID — your Malaysian MyKad (NRIC), Passport, or Driver's Licence — along with proof of address such as a utility bill or bank statement dated within the last three months. A selfie holding your ID may also be requested. Most verifications are completed within 24 to 48 hours.

No. Rebat99 strictly enforces a one-account-per-player policy. Creating duplicate or multiple accounts — whether under the same or different personal details — is a direct violation of our Terms and Conditions. Any accounts found in breach of this rule will be suspended and associated balances may be forfeited. If you have forgotten your login credentials, please use the password reset feature or contact our support team.

On the login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes — check your spam folder if it does not appear in your inbox. Follow the link to set a new password. If you no longer have access to your registered email, contact Rebat99 support via live chat for manual account recovery assistance.

To permanently close your Rebat99 account, contact our customer support team via live chat or email at [email protected]. Before closure, ensure all pending withdrawal requests have been processed. If you are closing your account because of gambling-related concerns, we encourage you to consider our self-exclusion options instead — these can be activated immediately and allow us to better support your wellbeing.

The standard minimum deposit at Rebat99 is RM50 per transaction for most local payment methods, including DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, and GrabPay. Cryptocurrency deposit minimums may differ and are displayed at the point of transaction. There are no internal processing fees charged by Rebat99 on deposits, though your payment provider may apply their own charges.

Touch 'n Go eWallet deposits to your Rebat99 account are typically credited instantly or within a few minutes of transaction confirmation. If your deposit has not appeared after 15 minutes, please check your Touch 'n Go eWallet transaction history to confirm the payment was successful, then contact Rebat99 support with your transaction reference number for a manual check.

Rebat99 supports the following Malaysian bank channels: Maybank (Maybank2u), CIMB (CIMB Clicks), Public Bank (PBe), and Hong Leong (HLB Connect) via FPX and DuitNow transfers. All transactions are processed in Malaysian Ringgit (MYR). For withdrawals, funds are returned to the same payment method used for your most recent qualifying deposit.

For verified accounts, standard withdrawal requests are processed within one to four hours during normal operating hours. VIP Gold-tier accounts and above benefit from expedited processing. Cryptocurrency withdrawals depend on network conditions. Withdrawals may take longer if your account is undergoing a routine security review or if KYC documentation is still pending. Rebat99 does not charge internal withdrawal fees.

Withdrawal holds at Rebat99 are typically triggered by one of the following: your KYC verification is incomplete or documents are pending review; your account has been flagged for a routine anti-fraud check; you have an active bonus with outstanding wagering requirements; or your requested withdrawal amount exceeds the standard daily limit for your account tier. Contact our 24/7 support team for a specific explanation and to resolve any pending issues.

Rebat99 offers a wide library of slot games from leading international game studios, including classic three-reel slots, modern video slots with bonus features, progressive jackpot titles, and high-volatility slots favoured by experienced players. You can filter the game lobby by category, provider, RTP range, or popularity. The full game catalogue is accessible from both desktop and mobile browsers with no additional download required.

Yes. Rebat99's live casino section features real-time table games streamed from professional studio environments, including live baccarat, live roulette, live blackjack, live sic bo, and live dragon tiger. Games are hosted by live dealers and available around the clock. The live casino is optimised for both desktop and mobile play, with HD stream quality and multiple table variants at different betting limits.

Yes. Rebat99 covers a comprehensive range of football betting markets, including Liga Super Malaysia, the English Premier League (EPL), UEFA Champions League, La Liga, and major international fixtures. You can place pre-match and live in-play bets across a wide range of markets including match result, Asian handicap, over/under goals, first goalscorer, and correct score. Live football betting is available with real-time odds updates.

Yes. Rebat99 is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. The platform uses responsive design to adapt to any screen size. All transactions, game sessions, and account management features available on desktop are equally accessible via mobile. The same 256-bit SSL encryption that protects desktop sessions applies to all mobile connections.

Return-to-Player (RTP) percentages vary by game title and are determined by the individual game studio, not by Rebat99. Most slots on the platform carry RTPs between 94% and 97%. All games available on Rebat99 use certified Random Number Generators (RNGs) that are independently tested and audited by third-party certification bodies to ensure fair and unpredictable outcomes on every spin.

Rebat99 offers a welcome bonus to newly registered players upon their first qualifying deposit. The specific bonus amount, percentage match, and applicable games are displayed on the promotions page at the time of your registration. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Full terms are presented clearly before you opt in.

A wagering requirement (also called a rollover requirement) specifies the total amount you need to wager before bonus funds or winnings from bonus funds become eligible for withdrawal. For example, a RM100 bonus with a 20x wagering requirement means you need to place a total of RM2,000 in qualifying bets before withdrawing. At Rebat99, wagering requirements and the games that contribute toward them are clearly stated in each individual promotion's terms.

Rebat99 operates the Black Diamond VIP Programme, a six-tier loyalty scheme with tiers from Bronze through to Royal Black Diamond. Players accumulate loyalty points through real-money wagering activity. Higher tiers unlock progressively better benefits including enhanced withdrawal limits, dedicated account managers, exclusive reload bonuses, faster cashback rates, and invitation-only VIP events. Tier status is reviewed monthly based on qualifying wager volume.

Yes. If you withdraw funds before fully meeting the wagering requirement attached to an active bonus, the outstanding bonus balance and any winnings derived from that bonus will be forfeited at the time of withdrawal. Real funds that you deposited yourself remain unaffected. Rebat99 recommends reviewing the remaining wagering requirement displayed in your account before submitting a withdrawal request while a bonus is active.

Rebat99 operates under an international gaming licence and adheres to the standards required by its licensing framework, which includes anti-money-laundering controls, responsible gambling obligations, and fair play requirements. All games on the platform use certified RNG technology. For specific licensing details, contact our support team directly — we do not publish incomplete or unverified licence information on public pages.

The minimum age to register and play at Rebat99 is 21 years old. This requirement is strictly enforced at all times. All players must complete KYC age verification before withdrawals are approved. Any account found to have been registered by a person under the age of 21 will be suspended immediately and all balances will be subject to review. Rebat99 takes underage gambling prevention seriously as part of its core responsible gambling commitment.

To self-exclude from Rebat99, contact our customer support team via live chat or email at [email protected] and request self-exclusion. You can choose a period of 6 months, 1 year, 5 years, or permanently. Self-exclusion takes effect immediately upon confirmation. During the exclusion period your account will be fully suspended, you will be removed from all marketing lists, and you will not be able to deposit or place bets. Self-exclusion cannot be reversed within the chosen period.

Rebat99 provides all registered players with access to a full suite of responsible gambling controls via Account Settings. You can set daily, weekly, or monthly deposit limits, configure loss limits, activate session time reminders at 30-minute or hourly intervals, and request a cool-off period of 24 hours to 30 days. Reducing a limit takes effect instantly; increasing a limit is subject to a mandatory 24-hour waiting period to discourage impulsive decisions.

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, help is available. In Malaysia, you can contact Talian Kasih on 15999 (free, 24 hours). Internationally, GamCare (gamcare.org.uk) and Gambling Therapy (gamblingtherapy.org) offer free confidential support. Rebat99 is not affiliated with these organisations but mentions them as independent player welfare resources. You can also use Rebat99's built-in self-exclusion and limit-setting tools at any time.